Cancellation and refunds

(excerpt from the Client Agreement)

 

12. Cancellation and refunds

a. Services

  • If you cancel a session (for any reason) with more than 24-hours notice (expressed in writing via email, Messenger, or SMS) you may rebook within the following 30 days for the same service; for a service of lesser value but with no refund of the difference in value; or for a service for greater value where you pay the difference before the delivery of service.
  • There is no refund available if you cancel a session (for any reason) with less than 24-hours notice, but you may transfer your booking to another person to attend the session in your place. Any financial compensation for such a transfer is strictly the responsibility of you and the other person.
  • Refunds are ONLY available if notice (expressed in writing via email, Messenger, or SMS) is given with more than 72-hours notice of the session, or the first session in a package.
  • Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

b. Physical products and DIY courses/programs

  • Refunds are only available on physical products and DIY courses/programs if they are faulty or misleading. There are no refunds, exchanges or credit for change of mind so please choose carefully.
  • For example, you would be entitled to a refund if:
    –   You receive a product which does not match the physical description or image on the listing.
    –   You download a DIY course which does not include the content listed in the description.
  • If you have purchased a physical product or DIY course/program you believe is misleading or faulty, you must notify me (expressed in writing via email, Messenger or SMS) within 48-hours of taking delivery of your purchase to qualify for a refund.
  • Please note that the refund amount will not exceed the actual price you have paid for the purchase of the physical product or DIY course/program.
  • Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

c. Incorrect recommendation

  • If you have purchased a service/product based on my specific recommendation, in answer to accurate information supplied by you, which is then found to be not compatible with your needs, you must notify me (expressed in writing via email, Messenger or SMS) within 48-hours of taking delivery of your purchase to qualify for a refund.
  • Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

You can view the full Client Agreement here.