ArtemissK
ABN 71 970 054 788 • www.ArtemissK.com
+61 432 585 681 • Art@ArtemissK.com

Client Agreement (updated 02.08.2022)

This Client Agreement details the terms and conditions of working with ArtemissK.

If you have received a Proposal or Invoice (with information about your purchase of ArtemissK’s services/products), and there are any discrepancies between it and this document, then the information in your most recent Proposal or Invoice supersedes those in this Client Agreement.

Proceeding with your purchase of our services/products indicates your acceptance of this Client Agreement, your Proposal or Invoice (if one has been issued), and our Privacy Policy (found on www.ArtemissK.com or you can email Art@ArtemissK.com for a PDF copy).

My name is Artemiss Keyhani, principal of ArtemissK, and I am here to guide and support your exciting journey of gaining confidence through clarity.

To make sure you are fully aware of the scope of our working experience, please read this document in full and contact me with any questions you have.

1. Disclaimer

This disclaimer relates to ArtemissK’s services/products, including:

a. One-on-one sessions, as single and multi-session packages, online and in-person

b. Group programs, courses, workshops and retreats, as single and multi-session packages, online and in-person

c. Membership programs, online and in-person

d. DIY courses and programs, online and in-person

e. Physical items, including artwork, jewellery, books.

2. Our responsibility to you

a. We, Artemiss Keyhani and any associates working under ArtemissK, offer you the best of our experience, research, study, knowledge, skills, and guidance as available to us at the time of our interaction.

b.We advise you up-front if we are unable to meet a specific need or expectation which you have expressed to us.

c. We support and empower you to implement recommendations and progress at the pace set by you.

3. Your responsibility

a. You are 18+ years old, or a minor with a responsible parent/guardian present, and participating of your own free will.

b. It is completely up to you as to what you share during our interactions, but please understand that the quality/accuracy of guidance we offer is relative to the quality/accuracy of the information you provide.

c. You are responsible for doing any preparation work prior to our sessions, with the understanding that your results and/or progress may be affected by this preparation.

d. You are fully responsible for which recommendations and ideas, as suggested by us and/or any guest presenters and/or any group members, you choose to incorporate and/or implement.

4. Important information

a. Unless specifically claimed, ArtemissK service/product providers are not psychics, energy healers, counsellors, mental health professionals, medical advisors, legal or financial consultants. It is your responsibility to seek those services if required.

b. Before you make any life changing decisions regarding your finances, health, or other personal matters, we recommend you seek the assistance of a professional that meets your requirements.

5. Intellectual property

a. ArtemissK’s services/products are a result of our experience, research, study, knowledge, skills, and guidance, and so are protected by copyright. Please respect this and only use your purchase of our services/products for its intended purpose for yourself, and do not copy or distribute them by any means without our written permission.

6. Confidentiality and privacy

a. ArtemissK is committed to safeguarding the privacy of our clients. Our Privacy Policy sets out how we collect and treat your personal information. It is found on www.ArtemissK.com or you can email Art@ArtemissK.com for a PDF copy.

7. Payment terms

a. All services/products are to be paid for in full prior to delivery of services or dispatch of products, unless specifically agreed to otherwise (as per your Proposal or Invoice).

b. Please pay via EFT to account listed on your Proposal or Invoice, or you can request by emailing Art@ArtemissK.com

c. If you make payment with less than 2-working-days from our session, please email a copy of the receipt/notification as confirmation to Art@ArtemissK.com.

d. Payment Plans are available for services/products valued over $500 AUD (total sum of purchase at any one time). Please email Art@ArtemissK.com to discuss options.

e. All prices are listed in Australian dollars (AUD). As a guide, you can use this site to check conversion to other currencies: www.convertmymoney.com.

f. As ArtemissK is not currently registered for GST, we do not collect GST from our clients.

8. Delivery of services

The method of delivery for services varies. Below are the general guidelines. Any specifications outlined in your Proposal or Invoice supersede these.

a. In-person

In-person sessions, courses or workshops take place at the location detailed at the time of your booking; subject to change (to a similar location/setting) if unexpected circumstances require it.
Please arrive 5 minutes before the start of your session.
A late start by you may reduce the time allocated for your session.

b. Online

Online sessions, courses or workshops take place via a suitable online communication platform, the details of which will be sent to you at the time of your booking.
Please be ready to start on time and ensure you are in a private space without interruption for the full duration of our session.
We will initiate the online meeting at the scheduled time.
A late start by you may reduce the time allocated for your session.

9. Audio and video recording

a. You are permitted to audio and/or video record your one-on-one sessions for your own reference, but agree not to duplicate it or publicly share the content via any method.

b. You are not permitted to audio and/or video record any group or public sessions without written consent from ArtemissK.

c. We are permitted to audio and/or video record one-on-one, group, and other sessions for professional reference.

d. We are permitted to audio and/or video record one-on-one, group, and other sessions to be shared publicly for training, promotional, marketing, or other purposes in instances where explicit or implied permission has been given by those present.

10. Results

a. While Artemiss Keyhani of ArtemissK offers a no-risk guarantee of your first service-experience (see item 11), we do not guarantee the results you will receive from our services/products as that is based on your choices and efforts.

11. First service-experience guarantee

Artemiss Keyhani of ArtemissK wants you to experience our service without risk to you, so she offers you a full refund if you advise us of your dissatisfaction within 24-hours of completing your first service-experience with her.

a. Your first service-experience may be a one-on-one coaching session, group workshop, membership program or any other such live service; it does NOT apply to physical products or DIY courses/programs.

b. Your request for a refund must be expressed in writing via email, Messenger or SMS.

c. If the service is a single-session, then the refund must be requested within 24-hours of completing that session.

d. If the service is multi-sessions, then the refund must be requested within 24-hours of completing the first session. A request for refund also indicates that you will not be attending the remaining sessions.

e. Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

12. Cancellation and refunds

a. One-on-one sessions

If you cancel a one-on-one session with more than 48-hours’ notice (expressed in writing via email, Messenger or SMS), you may ask for a full refund or rebook for another time. Please note that a session may only be rescheduled once within the following 30 days, and does not qualify for any future cancellation or refund.
If you cancel a one-on-one session with more than 24 but less than 48-hours’ notice (expressed in writing via email, Messenger or SMS), you are not eligible for a refund but may rebook for another time. Please note that a session may only be rescheduled once within the following 30 days, and does not qualify for any future cancellation or refund.
If you cancel a one-on-one session with less than 24-hours’ notice (expressed in writing via email, Messenger or SMS), you are not eligible for a refund or rebooking but may transfer your time to another person to attend in your place. Any financial compensation for such a transfer is strictly the responsibility of you and the other person.
If you cancel a one-on-one session without any communication, you are not eligible for a refund or rebooking.
If you have purchased a value package of one-on-one sessions and decide to cancel your purchase, the sessions you have used will be charged at full value, and your refund equal to the balance remaining.
Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

b. Group programs

If you cancel a group program with more than 48-hours’ notice of the first session (expressed in writing via email, Messenger or SMS), you may request a full refund.
There are no refund options if you choose to withdraw from a group program with less than 48-hours’ notice. Transfer of your place to another participant is subject to acceptance by Artemiss Keyhani, as some programs have a pre-qualification process. Any financial compensation for such a transfer is strictly the responsibility of you and the other person.
Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

c. Membership programs

You may cancel your participation in a membership program at any time by giving notice (expressed in writing via email, Messenger or SMS) and cancelling your payments.
If you have purchased a value package for the membership program and decide to cancel your membership, the sessions you have used will be charged at full value, and your refund equal to the balance remaining.
Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

d. Physical products and DIY courses/programs

Refunds are only available on physical products and DIY courses/programs if they are faulty or misleading. There are no refunds, exchanges or credit for change of mind so please choose carefully.
For example, you would be entitled to a refund if:
– You receive a product which does not match the description on the listing.
– You download a DIY course which does not include the content listed in the description.
If you have purchased a physical product or DIY course/program you believe is misleading or faulty, you must notify us (expressed in writing via email, Messenger or SMS) within 48-hours of taking delivery of your purchase to qualify for a refund.
Please note that the refund amount will not exceed the actual price you have paid for the purchase of the physical product or DIY course/program.
Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

c. Incorrect recommendation

If you have purchased a service/product based on our specific recommendation, in answer to accurate information supplied by you, which is then found to be not compatible with your needs, you must notify us (expressed in writing via email, Messenger or SMS) within 48-hours of taking delivery of your purchase to qualify for a refund.
Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.

13. Limitation of liability

a. You agree to indemnify ArtemissK for any injury or illness that you might suffer or any damage or loss that might occur while working together, or which you experience afterwards.

b. If you have any doubts at all about any issue that might arise, you agree that you will conduct your own research and make your own fully informed decision about what is best for you.

c. In no event shall we be liable to you for costs, loss or damage of any kind arising out of or related to this Client Agreement or the services/products provided in relation to it. If this clause is unenforceable for any reason, our total cumulative liability for all causes of action of any kind shall not exceed the total amount you have paid for our services/products.

14. Jurisdiction and dispute resolution

Please contact ArtemissK about any issues. We are very committed to creating win/win solutions when possible.

a. Jurisdiction: ArtemissK is located in New South Wales, Australia. This Client Agreement is subject to the governing law of New South Wales, Australia. Our services/products are offered in compliance with Australian Consumer Law.

b. Negotiation: If you have any issues or complaints arising out of your use of our services/products or this Client Agreement, we agree to make a genuine effort to resolve the dispute through negotiation and discussion.

c. Mediation: If we are unable to resolve a dispute by negotiation and discussion within 14 days, we agree to proceed to mediation with the assistance of an accredited mediator who is independent of both parties.

The mediator is to be appointed by agreement of the parties or, failing agreement within 21 days of the first notification of the dispute, by a person appointed by the Chair of Resolution Institute, (ACN 008 651 232, Level 2, 13-15 Bridge Street, Sydney NSW 2000; telephone: 02 9251 3366, email: infoaus@resolution.institute) or the Chair’s designated representative.

The Resolution Institute Mediation rules shall apply to the mediation. We agree to share the costs of mediation equally between us.

d. Litigation: It is a condition precedent to the right of either of us to commence litigation other than for interlocutory relief, that it has first offered to submit the dispute to mediation. Litigation is to be considered a last resort and may not be commenced until, in the opinion of the independent mediator, the potential for negotiation and mediation have been exhausted.

[END]