First service-experience guarantee
11. First service-experience guarantee
I want you to experience my service without risk to you, so I will offer you a full refund if you advise me of your dissatisfaction within 24-hours of completing your first service-experience with me.
a. Your first service-experience with me may be an interactive online course, one-on-one coaching session, group workshop or any other such live service; it does NOT apply to physical products or DIY courses/programs.
b. Your request for a refund must be expressed in writing via email, Messenger or SMS.
c. If the service is a single-session, then the refund must be requested within 24-hours of completing that session.
d. If the service is multi-sessions, then the refund must be requested within 24-hours of completing the first session. A request for refund also indicates that you will not be attending the remaining sessions.
e. Refunds will be made via EFT, so please include your bank account details in your request for refund communication. Please allow 7-days for this to be processed.